Nicholas White Worcester, UK

 

	Highlights Managed user documentation function, demonstrating excellent staff development skills, assigning and supervising workload, providing and organising training, chairing meetings and undertaking administrative tasks. Liaised frequently with over ten departments involving in excess of 40 individuals including directors, managers, programmers, quality assurance, customer support, marketing, system administration and general administrative staff, quickly building rapport and ensuring accurate communication to aid project completion. Responsible for production of all user documentation, ensuring successful completion of concurrent projects of varying scope and complexity to required deadlines. Delivered user documentation for Windows 95 and NT, Unix and proprietary systems in a variety of formats including printed user manual, Adobe Acrobat .pdf and HTML online formats, Winhelp and HTML Help, multimedia computer based training course and promotional demonstration CD. Developed and ensured compliance with quality and design standards to ensure documentation consistency, aid effectiveness and improve ease of use. Researched, created, and updated documentation set of over 30 manuals of 9999 pages. Launched departmental intranet outlining details of completed, current and scheduled projects ensuring company-wide awareness of department's work.	Profile & Personal Details Highlights Technical Skills Work Experience Other Experience Continuing Professional Development Education References

Technical Skills

RoboHelp Office, Microsoft HTML Help Workshop, FAR.	Corel Ventura, Adobe FrameMaker and Adobe Acrobat.
Macromedia Dreamweaver, FrontPage 2000, HTML, CSS, internet and intranet development.	Microsoft Office Professional - Word, Excel, Outlook, PowerPoint, Access; Microsoft Project.
Adobe Photoshop, CorelDraw, Corel Photopaint, Visio.	Macromedia Authorware, Adobe Premiere, Lotus Screencam.

Work Experience

June 1998 - present Documentation Team Leader - Misys Financial Systems Ltd.

• Evaluated current departmental processes and implemented new procedures ensuring reliable notification of documentation requirements from other departments.
• Responsible for complete user documentation production cycle including:

• analysing documentation requirements, project planning and work scheduling.

• managing conflicting requirements, time constraints and risk factors to ensure delivery of product to agreed deadlines and standards.

• organising and monitoring product delivery from outside agencies (eg printer, CD production), releasing printed user guides and online documentation for distribution.
• Completed major project providing installation and user documentation for new product suite running on Microsoft Windows.
• Developed promotional CD featuring rolling video demonstrations of new software.
• staff Management stuff
• Maintained a keen interest in industry developments and possible applications to current and future projects.

September 1996 - June 1998 Technical Author - Misys Financial Systems Ltd.

• Investigated software releases, planning, writing and producing printed user guides.
• Created a multimedia computer based training (CBT) course including developing product scope, production script and software authoring, creating and manipulating digital image and multimedia assets.
• Developed design standards and user interface for online version of user guides and carrying out conversion process.
• Promoted to Documentation Team Leader in same organisation.

July 1995 - September 1996 Technical Author - Press Computer Systems Ltd, Albrighton, Shropshire

• Investigating and documenting new publishing systems.
• Designing new user guide format and establishing style guidelines.
• Writing simply, clearly, consistently and concisely, avoiding ambiguity.
• Learning a balance between solving problems through individual effort and knowing when to ask others for help or clarification.
• Time management and prioritisation, dealing with workflow variation and meeting deadlines.

Other Experience

• Frequent public speaker and seminar presenter. Analysing and communicating information in varying formats.
• Facilitating and helping to identify crucial issues in group discussion.
• Occasional magazine articles on religious matters.

Continuing Professional Development

• Currently learning Javascript.
• HTML and CSS (1999).
• Project Management Training Course (1999).
• Creating HTML Help with RoboHelp Training Course (1999).
• Digitext/WinWriters Online Help Conference (1998).
• Extensive training and consultancy on multimedia CBT course creation (1997/8).
• Writing Online Help for Windows Training Course.

Education

• University of Wales, College of Cardiff 1994-5: Diploma in Computing including basic programming skills, system architecture and ???.
• University College, Swansea 1991-4: BA (Hons) English 2i.
• Llanishen High School ∓ Sixth Form, Cardiff 1985-91

A-levels: English, Music and Geography (Grades A, A, C)

GCSEs: English Language, Literature, Mathematics, Music, Geography, French, Biology, Chemistry, Physics.

References

Mr Robert Lines, Technical Director Press Computer Systems James House Newport Road Albrighton WV7 3HA

Mr Richard Mellows, Deputy Librarian (Technical Services) UWCC Library PO Box 430 CARDIFF CF1 3XT